RMZ Group is a leading real estate and alternative asset management firm, committed to redefining the future of urban spaces through innovation, sustainability, and strategic growth. The Associate Director - Client Engagement will be responsible for leading the brand ambassador team to deliver a premium client experience across RMZ Office and RMZ Living.

This role requires strategic leadership, exceptional client engagement expertise, and a deep understanding of luxury brand storytelling.

Leadership & team management

• Recruit, train, and manage a team of 30+ Brand Ambassadors.
• Foster a high-performance culture focused on luxury client engagement.
• Ensure consistency in brand messaging, service delivery, and professional conduct.

Client engagement & experience
• Deliver a world-class client experience that aligns with RMZ's brand ethos.
• Oversee personalised client interactions at all touchpoints within RMZ Office and RMZ Living.
• Implement best practices to elevate hospitality and customer service standards.

Brand storytelling & communication
• Effectively communicate RMZ’s brand vision, values, and unique selling propositions (USPs).
• Train Brand Ambassadors to articulate RMZ's differentiation in luxury real estate.
• Enhance client relationships through strategic storytelling and engagement techniques.

Experience Centre management
• Oversee the operations of RMZ’s premium Experience Centres.
• Ensure seamless integration of ambience, technology, and personalised services.
• Manage the ‘Fuel Bar’ concept as a key differentiator in client engagement.

Training & development
• Develop and execute ongoing training programs for luxury client engagement.
• Introduce global best practices in hospitality and high-touch customer service.
• Monitor performance and continuously refine engagement strategies.

Brand Ambassador team composition & standards
• Profile: Well-groomed, articulate women aged 30-35 with a background in luxury hospitality sales.
• Deployment: 1-3 Brand Ambassadors per Experience Centre, totalling 30+ professionals.
• Attire: Defined business casual suit, ensuring a polished and professional presence.